Rubens Menswear Help File

http://www.rubensmenswear.com/

On every shopping page you will find one or more 'ORDER' buttons like this along with selection boxes for size and colour (where applicable):

Simply select the size and colour that you require and click on the button to add a product to your basket.

As soon as you have selected a product to add to your basket, you will be transferred to the 'REVIEW' page where you can see the current contents of your basket (you can get to this page at any time by pressing the Basket button or selecting the option at the foot of each page:

The action of transferring to the Review page confirms that the product has been added to your basket. On the Review page it is also possible to remove an item from your basket (click on the 'remove' link at the right of the line against the item you no longer require) or amend the quantity of an item that you have ordered (click in the quantity box to select the value displayed and type in the value you require; then click the 'Update' button).

Near to the top of the Review page are 3 buttons which give you choices of action from this point. The most used is the 'SHOPPING' button which returns you to the page from which you ordered the last item.

If you have selected everything that you wish to purchase on this visit to Rubens Menswear, click the check box towards the bottom of the review page to agree to our Terms and Conditions . (You can choose to read our terms of sale by clicking the link below the check box). Once you have agreed click the 'Checkout' button, you will be transferred to the customer information form, proceed to step 3.

If you disagree with our Terms of trade you will not be able to complete your purchase - the order will still be sent to our customer service department who will then contact you to arrange payment and resolve any issue you may have.

Once you are ready to pay, you are transferred to the Customer Information form, here you are asked to enter your personal details to enable us to ship the goods to you and for you to effect payment. Take care when entering your name and postal address: if you are paying by credit card, this must be the name and address to which the card is registered, this address will also be used as the delivery address (you can specfiy an alternate address on the next page). Make sure that you pick the correct location/delivery location country from the drop-down box since this is used to calculate the shipping costs and will be the final line of your delivery address. The Post/Zip code is used in the payment validation process and must be entered. European Union (EU) customers are charged VAT at the UK rate (17.5%) on their purchases, customers outside the EU will not be charged any tax. If VAT is not applicable then this tax will be deducted from your order prior to your visit to the cashier. Your location may render you liable to import, state, local or other taxes:

Such taxes are entirely your responsibility.

If you wish to amend any of the data, simply click within the required field and make the amendments.

At this stage, you should be ready to move onto the actual payment process.Click the 'Next' button to continue:

The next page shows a summary of your order with final pricing, including shipping costs and any applicable UK taxes (EU customers only). You have the option of amending your address by clicking the 'Edit' link under the Invoice adress. You can also add an alternate delivery address by clicking the 'Add new delivery address' link. If on a previous order you have already selected an alternate address, this will appear in a drop down menu. You can add any comments you have regarding your order in the box marked 'Additional comments'. Finally you have the option to ammend your order again prior to commiting. Follow the instruction above to add aditional quantites or to remove items from your basket. If you have not already done so on the basket review page click to agree to our Terms of Sale. Once you are satisfied that your order is correct, click the SEND ORDER button: proceed to step 5

Clicking the 'Send Order' button will generate an e-mail to you and submit your order to Rubens Menswear. You should receive an e-mail confirmation of your order within a few minutes. You will also be transferred to a 'SECURE' connection to Protx. On the secure payments page you need to enter your credit card number and its expiry date using the fields and drop-downs provided. Once you have entered your details follow the instructions. As a new security measure you may be transferred to your bank for 3D Secure payment authorisation.

NOTE: Your computer IP is also stored for security reasons.

After completing the credit card form you will be directed to either a sucess or fail page. Full instructions are provided on both pages. Our system will also indicate that the order was sent by e-mail to both us and you. Finally at the bottom of the page you are given the option of leaving the store or returning to the shop entrance to do it all again! Click the button to make your choice.

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Security for your order is of paramount importance to us at Rubens. This is why we use a secure connection to Protx when you enter your credit card details, and SSL (Secure Socket Layers) at 128 bit to safely transport your details.

More information on this subject may be found at:

http://www.Protx.com - Protx

http://www.cardwatch.org - 3D Secure

If you have any concerns associated with the security of your credit card details and ordering over the Internet please e-mail us using this link SECURITY.
Should you experience any problems in using our on-line shop, we would really appreciate being told. It is only by understanding the real-life experiences of users of our system that we can improve it and eliminate any problems that maybe present in our software. Please e-mail administration with any problems you encounter, describing what you were doing and what happened.......Thank you.

We accept all major Credit Cards and UK Switch/Delta Card

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